Frequently Asked Questions
Need answers? Check out our list of quick solutions.
How can I place an order?
Browse our catalog, click on "Add to Cart" or "Buy Now" on any product, go to your shopping cart, click "Proceed to Checkout", fill in your shipping details, select your preferred payment method, and complete the order!
What payment methods do you support?
We support Paystack (for credit/debit cards, bank transfer, and USSD payments), Flutterwave, manual Bank Transfers, and Cash on Delivery (available in select cities).
How can I track my order status?
Navigate to the "Track Order" link in our header menu, enter your Order Number and Email address, and you will see real-time updates of your parcel movement.
What is your return policy?
We offer an easy 7-day return policy for unused, unopened items in original packaging. If you have an issue with sizes or damage, reach out to our WhatsApp support team.
How long does shipping take?
Logistics shipping typically takes 1-2 business days within Lagos, and 3-5 business days to other locations across the country.
Do you sell authentic products?
Yes, all products sold on MarketSales are sourced directly from official brand manufacturers and authorized distributors, carrying active warranties.
Still need help?
Our support desk is active 24/7 to solve your inquiries.
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